Troubleshooting

If you run into issues, start here. These quick checks resolve most problems.

Didn’t receive the verification/reset email?

• Check spam/junk folders and Promotions tabs.
• Add our address to your contacts and request the email again.
• If using a corporate or school email, ensure external messages aren’t blocked.

Can’t sign in after verifying?

• Close and reopen the app, then try again.
• Ensure you’re on the latest app version.
• Reset your password and attempt sign-in again.

Network issues

• Use a reliable internet connection.
• If you’re on a restrictive network, try mobile data or another Wi‑Fi.
• The app requires secure HTTPS endpoints for production.